Contact Us

For questions about a product, order, payment, shipping status, return, exchange, accessibility concern, or privacy choice, use the contact form provided by the store or call +1 651-398-2602. The customer-service email field is intentionally left blank, so this page does not publish an email address.

Support hours and response

Support is available Monday to Friday, 9:00 AM-5:00 PM ET. We respond within 1-2 business days. Include the order number, the product name, and a clear description of the question. Do not send payment card numbers or other sensitive payment details in a message.

Order timing

Orders are processed in 1-2 business days and standard shipping normally takes 4-6 business days after processing. Shipping is free for eligible US orders, and tracking information is supplied after shipment. Cancellation requests are handled before shipment; after shipment, follow the return instructions.

Returns and refunds

Eligible unused items may be returned within 30 days. The store pays return shipping for a no-reason or change-of-mind return and for a product-quality issue. There is no restocking fee. Approved refunds are issued to the original payment method and may take 5-10 business days to post.

When reviewing a return, keep the order number and product details available. A return or exchange question can be sent through the Contact Us page, and support can explain the current instructions before a package is sent. Do not place payment card numbers or security codes in a request.

Correspondence address

Return correspondence and return packages should use the address supplied in the Refund Policy: 1654 Stanbridge Ave, Saint Paul, MN 55113, United States. Support can confirm the applicable instructions before a package is sent.

Required support terms

replies to every email within 1-2 business days. The customer-service email field is intentionally left blank, so this policy does not publish an email address. Support hours are Monday through Friday, 9:00 AM to 5:00 PM(ET). The verified store phone is +1 651-398-2602 and the business address is 1654 Stanbridge Ave, Saint Paul, MN 55113, United States.

Customer support: support@owalallaaalife.shop.