Shipping Policy

Last updated: August 5, 2026

Shipping destination

The store ships within the United States only. International shipping is not offered through this store. The delivery address entered at checkout must be a valid US address that the carrier can serve. Review the address before submitting an order because an incorrect address can delay delivery.

Free shipping

Free shipping is offered on eligible US orders. The shipping method and any applicable order detail are shown during checkout. Applicable sales tax is calculated and charged at checkout as required by law; tax is separate from the item price where required.

Order processing

Orders are processed in 1-2 business days, Monday to Friday, excluding the time outside the stated support schedule. The order cutoff is 2:00 PM ET. An order received after 2:00 PM ET begins processing on the next business day. Processing means the time used to confirm the order, prepare the parcel, and hand it to the carrier.

Transit and tracking

Standard transit is normally 4-6 business days after processing. Tracking information is supplied when the carrier receives the shipment. The first carrier scan may not appear immediately. Once tracking is available, use the carrier link or tracking number to review updates. Weather, carrier operations, address corrections, and events outside the store can change an estimated delivery date.

Questions about delivery

If tracking stops updating, an address needs attention, or an order has not arrived after the normal transit window, use the Contact Us page or call +1 651-398-2602. Support hours are Monday to Friday, 9:00 AM-5:00 PM ET, and we respond within 1-2 business days. Do not include full payment card numbers in a message.

Cancellation and returns

A cancellation request may be made before shipment. After shipment, use the Refund Policy. Eligible unused items may be returned within 30 days. Owala pays return shipping for a no-reason or change-of-mind return and for a product-quality, defect, damaged, or incorrect-item return. There is no restocking fee. Approved refunds are issued to the original payment method and may take 5-10 business days to post.

Return address

The return address is Owala, 1654 Stanbridge Ave, Saint Paul, MN 55113, United States. Confirm the instructions through the Contact Us page before sending a return.

Payment currency

Prices are in USD. The store accepts Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. See the Payment Policy for payment authorization details.

Required shipping terms

Owala ships to addresses in the United States only. Free shipping is available on all orders with no minimum purchase requirement. Orders placed before 2:00 PM (ET) on a business day begin processing the same day. Orders are processed in 1-2 business days and standard delivery takes 4-6 business days. A tracking number is emailed when the order ships. Prices and payments are in USD.

Customer support: support@owalallaaalife.shop.